Getting it done: Turning college student satisfaction data into action

The National Student Satisfaction and Priorities Report was released last week with its annual review of how satisfied students are and what areas are of top importance to them. As you may be aware, the SSI asks students to indicate both a level of importance and a level of satisfaction with a variety of institutional experiences. The combination of importance and satisfaction scores provides an opportunity to identify institutional strengths items of high importance and high satisfaction as well as institutional challenges items of high importance and low satisfaction. In the full report, you can see the results that led to these conclusions for all four institution types. The scores in the table above reflect the percentage of students who indicated that the item was important or very important to them and whether they were satisfied or very satisfied in this area. The gap score is the importance score minus the satisfaction score. The scores in green reflect items of strength while the scores in red are challenge areas.

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